Our terms and condition varies based on the class and activity type and subject to change. Please refer to individual section of specific class or activity for detailed terms and condition:

General Policy for all classes and services:

Behavior

We have a seriously creative approach to art; please attend with a focused attitude. Bullying or other disruptive behavior at Creative Hands Studio is not acceptable.  If you or your child cannot control their behavior, we will let you know or contact you and require you to pick up your child immediately. There is no refund or credit for a your or your child being asked to leave any of our programs  or service for behavioral reasons 

Cancellation/Refund:

Please refund to individual section for cancellation policy. In any case of refund for any class or service, refund will be issued minus credit card fees and admin fee.

 

PYOP:

 

90 Min Pottery Classes (Wheel Throw and Hand building) and  Paint and Sip:

If you cannot make it to scheduled class for whatever reason, it is best to give your booking to your friends or family. This way you don't have to pay cancellation charge or forfeit your payment.

• • • • In any case of refund for any class or service, refund will be issued minus credit card fees and admin fee.
      • No cancellation or rescheduling fee if request made 7 or more days before schedule date
      • Regular Cancellation policy Applies. No refund or rescheduling on same day of the class
      • No Show will automatically forfeit their payment or voucher
      • Class cancelled or rescheduled within 7 days will be $25 per person. No cancellation or reschedule on same day.

Firing and Glazing Policy:

• • • •  We cannot hold pieces more than 45 days. No refund will be issues for not coming to pick up your pieces in time.
      •  No partial refund for glazing for not coming back to finish the glazing
      • We can hold the pieces longer but we do need customer to send pictures of their pieces and must specify date on when they will come to finish or pick up their project
      • Pieces can get break during firing and its normal in some cases. We will do our best to provide you another piece or have you make another piece in our studio for free of charge.
      • customer required to come back within 3-5 weeks of bisque fire to glaze their piece

Expired Groupon:

                          We do accept expired voucher. Instead of charging you full expired value, we will charge $5 per person for expired Groupon.

 Birthday Parties:

Birthday Parties:

• • • • No refund for deposit will be issued if party is booked on or after 3/10/2020
      • Deposit is non creditable to any other program.

      • Final headcount: Please confirm your final number of participants by noon the day before your party. For Clay Hand Building, Candle Making, Slime Making Lab, Resin Pour, Acrylic Pour, and Canvas Painting parties, materials are prepped in advance, so we charge for the number of participants we set up for, even if fewer participants attend. If more participants join than your confirmed headcount, each additional participant will be charged at the per-person rate, subject to space and material availability.

        Package minimum: Party packages include up to 10 participants (Wheel Throwing parties include up to 6, and Resin Pour parties include up to 4). The package price is the minimum charge, so confirming a smaller headcount (for example, 7 participants) does not reduce the package price.

        Ceramic Painting parties: Ceramic Painting parties are priced by a minimum spend on ceramics rather than a per-participant charge. The base minimum spend applies to every Ceramic Painting party, regardless of how many participants attend. Larger groups may need a bigger room, which requires a higher minimum spend or a room fee.

Policies for  Art classes

 Below are our policies for after school classes fine art classes. Unless mentioned otherwise, below policies apply to only fine art classes

Tuition: Only completed and signed registrations that are submitted with the applicable tuition will be processed to secure a spot. Payment is by check or cash only, made payable to Creative Hands Art School and due week before the next month start.  

 Registration Fee: There is a one time Non-refundable. Cousins/Friends are not considered family registration. Following classes are subject to registration

• Art Camps (If there is a single school holiday and if you sign up for one day camp then there is no registration charge. However, if you sign up for a single day camp, during the school break (Winter, Mid winter, Spring, Summer) then registration will be charged even if you have only signed up for one day camp.
• After School Art Classes (Fall, Spring, Winter and Summer Sessions)
• Pottery Monthly Classes
• No Registration fee for following classes
  • 90 Min pottery
  • Parent and Me
  • Adult paint and sip
  • Resin Art Adult workshop
  • Kids Nights
• Exception to one time registration fee: Student is allowed a break of one session without being charge registration fee. One session is roughly equivalent to 3 months. If you have a break of more than 6 months, you will be charged the re-enrollment fee of $20. There is no exception to this policy.

Absences, Refunds & Credits:  

 Changes: We will make every effort to accommodate your request. If classes are full for the class or break camp you request, we will call you to discuss alternatives.  

 Photography: By participating, registrant agrees that any artwork and image of themselves or their child(ren) may be used by The Creative Hands Art    School and may      be included on the website, blog, portfolio and other promotional materials relating to The Creative Hands Art School activities and programs. 

 Arrival/Departure Times: 

Please note the start and finish times of your child’s class or camp.  

 Sign-in/Sign-Out: For break camps, please remember to sign your child in and out each day on the clipboard outside the classroom. This is for your child’s security; we must insist on your cooperation! 

 Behavior:  We have a seriously creative approach to art; please attend with a focused attitude. Bullying or other disruptive behavior at Creative Hands Studio is not acceptable.  If you or your child cannot control their behavior, we will let you know or contact you and require you to pick up your child immediately. There is no refund or credit for a your or your child being asked to leave the any of our programs  or service for behavioral reasons 

 NSF Checks: A $40 fee will be charged for any insufficient funds check. We regret to say that the $40 charge will accrue for each time we submit or resubmit the check. Repayment must be in the form of a cashier's check or cash, and include the original class fee amount plus the NSF fee(s). 

Fine Art Class Policy for Trial Class, Monthly, 6 months or 12 months Enrollments

Art Classes Terms and Conditions

1. Enrolment and Fees

•Enrolment: Enrolment is confirmed upon receipt of payment and a completed enrolment form.

•Trial Period: New students are eligible for a one-time, 4-week trial period at a discounted rate. Each student may only use the trial offer once.

•Subscription Options: After the trial, students may choose:

•Month-to-Month: Billed monthly; cancel anytime in writing. Cancellation will not affect the current month; your subscription will end at the conclusion of the current billing cycle.

•6-Month Subscription: Billed monthly for 6 months. You may pause your subscription once per term for one month. If paused during a month with fewer scheduled classes (e.g., holidays), only the number of missed classes will be credited and added to the end of your term.

•12-Month Subscription: Billed monthly for 12 months. You may pause your subscription once per term for one month. If paused during a month with fewer scheduled classes, only the number of missed classes will be credited and added to the end of your term.

•Fee Changes: Fees are subject to change. Notice will be provided in advance.

2. Cancellations, Pausing, and Renewals

•Cancellation of Renewal: To cancel renewal of any subscription, you must notify Creative Hands Studio in writing (email or letter) at least 7 days before the renewal date. If notice was less than 7 days , then enrollment will renew for the next month and won't be refunded.

•Month-to-Month: Cancel anytime in writing with at least 7 days notice in writing. Your subscription will continue until the end of the current billing cycle unless you provided less than 7 days notice.

•6- and 12-Month Subscriptions: Early cancellation is not permitted except in extenuating circumstances at the studio’s discretion. Pausing is allowed once per term as described above.

•Missed Classes/Make-ups: Make-up classes are subject to availability and must be scheduled in advance. Missed classes due to student absence (without prior notice) are not refundable or transferable.

3. Studio Calendar and Holidays

•Scheduled Closures: The studio observes public holidays and scheduled breaks, which are published in advance on our website and calendar.

•Holiday Months: If you pause your subscription during a month with fewer scheduled classes (e.g., December), only the number of missed classes will be credited and added to the end of your term-not a full month.

4. General Policies

•Non-Transferable: Subscriptions and trial periods are non-transferable.

•Code of Conduct: Students are expected to behave respectfully. Creative Hands Studio reserves the right to dismiss students for disruptive or inappropriate behavior.

•Liability: Creative Hands Studio is not liable for any injury, loss, or damage sustained during classes or on the premises.

•Personal Belongings: The studio is not responsible for lost or stolen items.

5. Changes to Terms

Creative Hands Studio reserves the right to update these terms and conditions at any time. Notice of changes will be provided via email or posted on our website.

For all correspondence regarding enrolment, cancellation, or policy questions, please contact us at [insert studio email/contact info].

Let me know if you need further adjustments or a version formatted for your website!

6. Refund and Cancellation Policy

•Trial Period: The 4-week trial period is non-refundable once the first class has been attended. If you wish to withdraw before attending any classes, please notify us in writing for a full refund of the trial fee.

•Subscription Fees: All subscription fees (month-to-month, 6-month, and 12-month) are non-refundable once the billing period has commenced.

•Class Cancellations by Studio: If Creative Hands Studio cancels a class due to unforeseen circumstances (e.g., instructor illness, emergency), a make-up class will be offered or a class credit will be applied to your account. No cash refunds will be issued for studio-initiated cancellations.

•Student-Initiated Cancellations:

•Month-to-Month: You may cancel in writing at any time. Your subscription will remain active until the end of the current billing cycle. No refunds are issued for partial months.

•6-Month and 12-Month Subscriptions: Early cancellation is not permitted except in extenuating circumstances (e.g., serious illness, relocation) at the studio’s discretion. If approved, a pro-rated refund may be issued minus an administrative fee.

•Missed Classes: Missed classes due to student absence (without prior notice or outside the pause/make-up policy) are not eligible for refund or credit.

•Refund Requests: All refund requests must be made in writing to mailto:info@creativehandsstudio.net, including the parent/guardian’s name and child’s name. Approved refunds will be processed within 14 business days to the original payment method.

•Non-Transferable: Refunds and credits are non-transferable and may only be applied to the student originally enrolled.

CAMPS (Summer or any school Break)

All registration with online payment or check payments are final and must comply with refund and cancellation policy. Check payment for the camp doesn't mean you are not signed up and require payment immediately.

Submission of the registration form constitutes the registrants or free class acceptance of all of following terms and conditions.

Only one trail class is offered per student.

1) Registrant assumes all risks and hazards incidental to participating in The Creative Hands Art School classes, programs and activities.

2) Registrant hereby waive, release, absolve, indemnify and agree to hold harmless The Creative Hands Art School, and its employees, supervisors, participants and instructors for any claim arising out of any injury, damage, or personal loss incurred to registrant or registrant's child(ren) in connection with the other consequences that may arise or result directly or indirectly from participation in these activities.

3) By participating, registrant agrees that any artwork and image of themselves or their child(ren) may be used by The Creative Hands Art School and may be included on the website, blog, portfolio and other promotional materials relating to The Creative Hands Art School activities and programs.

4) In the event of unreasonable conduct, we reserve the unconditional right to terminate a student’s participation with us.

ADULT WHEEL THROW CLASSES:

Adult wheel throw classes are usually recurring 10 , 11 or 12 weeks program. Cancellation and refund policy is as follow.

• Registration fee is non refundable and can be used for future class booking. Please read the registration and re-enrollment  policy
• Cancellation request made prior to 30 days of the first class , will result in 25% fee and remaining will be refunded
• Cancellation request made between 30 and 14 days prior to the first class, will result in 40% of the fee
• No cancellation or refund if request made within 14 days of the first class

Pottery Painting (Paint-Your-Own-Pottery / PYOP) Policy

This section governs all Pottery Painting / Ceramic Painting sessions purchased on our website, in-studio, or via gift card, voucher, or third-party platform (e.g., Groupon).

1. Nature of the Service

Pottery Painting at Creative Hands Studio is a self-guided artistic activity. The service we provide includes:

• A bisque-fired ceramic piece of the customer's choice from our retail selection
• Access to our studio painting space, tables, brushes, sponges, and other painting tools
• A selection of underglazes and ceramic paints
• General staff guidance on technique, color selection, and use of materials upon request
• Professional kiln firing of the customer's painted piece (typically a cone 06 glaze firing, completed within 1–3 weeks)
• Safe storage of the customer's piece between drop-off and pick-up (up to 45 days)

The customer is the artist. Creative Hands Studio does not paint, retouch, finish, or otherwise modify the customer's work. The appearance, design, color, brushwork, and overall artistic outcome of the finished piece is entirely the result of the customer's own skill, choices, and execution. Staff will offer guidance and suggestions on request, but staff will not paint the piece for the customer.

2. No Guarantee of Artistic Outcome

Because Pottery Painting is a self-guided activity performed by the customer, Creative Hands Studio makes no representation, warranty, or guarantee regarding the artistic appearance of the finished piece. The result depends on the customer's own painting ability, design choices, color layering, brush control, and technique — all of which are within the customer's sole control.

By purchasing a Pottery Painting session, the customer acknowledges and agrees that:

• The customer is the painter, not the studio.
• The finished piece will reflect the customer's own skill level and artistic choices.
• Dissatisfaction with the artistic appearance of the customer's own painted piece is not grounds for a refund, credit, or chargeback, as the studio has fulfilled its service obligations in full.
• Underglaze colors typically change appearance during firing (often becoming brighter, darker, or developing a glossier finish). This is a normal characteristic of ceramic firing and not a defect.

3. Studio Responsibilities and Remedies

Creative Hands Studio is responsible for, and offers remedies for, issues within the studio's control. This includes:

• Firing breakage: Pieces can occasionally break during firing. This is a normal occurrence with ceramic work. If your piece breaks during firing due to a kiln-related cause, we will provide a replacement bisque piece of comparable value at no charge, or invite you back for a free additional painting session.
• Glazing defects caused by the studio: If a piece is damaged or visibly altered during the studio's glazing or firing process due to studio error, we will work with you to provide a remedy (replacement piece or free re-session).
• Lost pieces: In the rare event a piece is lost on our premises, we will provide a replacement bisque and free painting session.

To request a remedy under this section, the customer must contact Creative Hands Studio in writing at info@creativehandsstudio.net within 14 days of picking up the finished piece, with a clear description of the issue and photographs of the piece. Requests made after this period or without supporting photographs may not be honored.

4. Customer Responsibilities

The customer is responsible for:

• All painting, brushwork, design, and color choices on their piece.
• The artistic appearance of the finished piece.
• Picking up the finished piece within 45 days of the firing notification. Pieces not picked up within 45 days will be considered abandoned and may be discarded or repurposed by the studio without refund.
• Notifying the studio promptly of any concerns regarding firing or glazing outcomes attributable to the studio (see Section 3).

5. Refund and Chargeback Policy for Pottery Painting

• No refunds will be issued for dissatisfaction with the customer's own painting outcome, including but not limited to: design execution, color choices, brushwork quality, the appearance of attempted figurative or representational designs (florals, lettering, scenery, etc.), or the customer's perception that their finished piece does not look like a professionally painted example or reference image.
• No refunds will be issued for pieces not picked up within 45 days.
• No partial refunds will be issued for customers who do not return to complete their painting session.
• No refunds for fired pieces the customer has accepted and taken home.
• All Gift Card and voucher (including Groupon) sales for Pottery Painting are final and non-refundable.
• Customers who initiate a chargeback or payment dispute for reasons covered by this policy may, at the studio's discretion, be denied future service at any Creative Hands Studio location.

6. Acceptance of Policy

By purchasing a Pottery Painting session — online, in-studio, by gift card or voucher, or through any third-party platform — the customer acknowledges that they have had the opportunity to review this policy, and agrees to its terms. This policy is posted on our website at https://www.creativehandsstudio.net/terms-and-conditions/ and on signage within the studio.

GIFT CARDS:

ALL Gift Card sales are final. There is no refund for any of the gift card or vouchers purchased on creativehandsstudio.net.